Q: Where is order pickup?

Location: Epicenter Shop 1123 Coleman Ave, San Jose, CA 95110 Store Hours: Wednesday - Saturday 11am - 6pm Game days: Opens 3 1/2 hours before kick All fulfilled orders must be picked up within 30 days of receiving your fulfillment notice. Orders not picked up within the 30‑day window will be refunded minus a $10 restocking fee .

Q: What are the store hours?

Store Hours: Wednesday–Saturday, 11:00 AM – 6:00 PM Game days: Opens 3 1/2 hours before kick

Q: Where do I park?

On non‑game days , customers may park in the Audi Lot located at the end of Earthquakes Way for convenient access to the The Epicenter Shop.

Q: What is your Return/Exchange Policy?

Returns or exchanges must be made within 30 calendar days from the original date of purchase. A 10% Restocking Fee is taken on all orders that are not picked up after 30 days. Items must be “like new,” unworn, unwashed, and with all original labels/tags attached . Store staff reserves the right to determine whether a product meets return/exchange condition requirements. Sale items and Personalized jerseys are final sale. No returns or exchanges will be accepted on discounted merchandise.

Question 1

Does the store offer shipping for orders?

Accepted Answer

Our inventory is only offered with local pickup. Please bring your order confirmation email or SMS message for pick-up verification.

Question 2

Where is order pickup?

Accepted Answer

Location: Epicenter Shop
1123 Coleman Ave, San Jose, CA 95110

Store Hours: Wednesday - Saturday 11am - 6pm
Game days: Opens 3 1/2 hours before kick

All fulfilled orders must be picked up within 30 days of receiving your fulfillment notice. Orders not picked up within the 30‑day window will be refunded minus a $10 restocking fee.

Question 3

What are the store hours?

Accepted Answer

Store Hours: Wednesday–Saturday, 11:00 AM – 6:00 PM
Game days: Opens 3 1/2 hours before kick

Question 4

Where do I park?

Accepted Answer

On non‑game days, customers may park in the Audi Lot located at the end of Earthquakes Way for convenient access to the The Epicenter Shop.

Question 5

How do I get my STM Discount?

Accepted Answer

Please input the email address associated with your Season Ticket Member account into the gift card/discount code bar on the checkout page.

Question 6

How do I get ahold of Customer Support?

Accepted Answer

You may email us at team@epicentershop.com.
*Please note: a response will be provided during normal business hours and may take up to 1 business day.

Question 7

What is your Return/Exchange Policy?

Accepted Answer

Returns or exchanges must be made within 30 calendar days from the original date of purchase.

A 10% Restocking Fee is taken on all orders that are not picked up after 30 days.

Items must be “like new,” unworn, unwashed, and with all original labels/tags attached.

Store staff reserves the right to determine whether a product meets return/exchange condition requirements.

Sale items and Personalized jerseys are final sale.
No returns or exchanges will be accepted on discounted merchandise.