Q: Where is order pickup?

Order Pickup (2/2 – 2/13) Due to construction at the Team Store, order pickups from February 2–13 will take place at the Front Office Lobby . Location: PayPal Park – Front Office Lobby 1123 Coleman Ave, San Jose, CA 95110 Pickup Hours: Monday–Friday, 9:00 AM – 4:00 PM All fulfilled orders must be picked up within 30 days of receiving your fulfillment notice. Orders not picked up within the 30‑day window will be refunded minus a $10 restocking fee .

Q: What are the store hours?

Pickup Hours: Monday–Friday, 9:00 AM – 4:00 PM Store Hours (Starting 2/14): Wednesday–Saturday, 11:00 AM – 6:00 PM

Q: Where do I park?

On non‑game days , customers may park in the Audi Lot located at the end of Earthquakes Way for convenient access to the The Epicenter Shop.

Q: 2026 jersey preorder pickup information

All preorders for the 2026/27 Secondary Jersey will be available for pickup beginning February 14 . Skip the line! Head straight to Preorder Pickup at The Epicenter Shop 2/14/26 from 12:00 PM – 4:00 PM.

Q: What is your Return/Exchange Policy?

Returns or exchanges must be made within 30 calendar days from the original date of purchase. Items must be “like new,” unworn, unwashed, and with all original labels/tags attached . Store staff reserves the right to determine whether a product meets return/exchange condition requirements. Sale items and Personalized jerseys are final sale. No returns or exchanges will be accepted on discounted merchandise.

Question 1

Does the store offer shipping for orders?

Accepted Answer

Our inventory is only offered with local pickup. Please bring your order confirmation email or SMS message for pick-up verification.

Question 2

Where is order pickup?

Accepted Answer

Order Pickup (2/2 – 2/13)

Due to construction at the Team Store, order pickups from February 2–13 will take place at the Front Office Lobby.

Location: PayPal Park – Front Office Lobby
1123 Coleman Ave, San Jose, CA 95110
Pickup Hours: Monday–Friday, 9:00 AM – 4:00 PM

All fulfilled orders must be picked up within 30 days of receiving your fulfillment notice. Orders not picked up within the 30‑day window will be refunded minus a $10 restocking fee.

Question 3

What are the store hours?

Accepted Answer

Pickup Hours: Monday–Friday, 9:00 AM – 4:00 PM

Store Hours (Starting 2/14): Wednesday–Saturday, 11:00 AM – 6:00 PM

Question 4

Where do I park?

Accepted Answer

On non‑game days, customers may park in the Audi Lot located at the end of Earthquakes Way for convenient access to the The Epicenter Shop.

Question 5

2026 jersey preorder pickup information

Accepted Answer

All preorders for the 2026/27 Secondary Jersey will be available for pickup beginning February 14. Skip the line! Head straight to Preorder Pickup at The Epicenter Shop 2/14/26 from 12:00 PM – 4:00 PM.

Question 6

How do I get my STM Discount?

Accepted Answer

Please input the email address associated with your Season Ticket Member account into the gift card/discount code bar on the checkout page.

Question 7

What is your Return/Exchange Policy?

Accepted Answer

Returns or exchanges must be made within 30 calendar days from the original date of purchase.

Items must be “like new,” unworn, unwashed, and with all original labels/tags attached.

Store staff reserves the right to determine whether a product meets return/exchange condition requirements.

Sale items and Personalized jerseys are final sale.
No returns or exchanges will be accepted on discounted merchandise.